June 2009 Newsletter
Proactive Network Services
Teamwork and Technology - the keys to great client support
“What happens next?” is a common question asked by our PolarStar clients when they contact our technical support team with a request for help. There’s a lot of work going on “behind the scenes” in order to quickly and most efficiently address support issues. Even after the job is completed there is a flurry of activity occurring to make sure troubles were fully resolved and our client records are updated.
Click here for a bird's eye view of the process
PolarStar Announces New Service Request Management System
By Tim Tragesser, Business Development Manager
A NEW Co-Managed Help Desk for PolarStar Clients
We’ve found a better way to help our PolarStar clients manage their service issues. PolarStar is now offering a new help desk service to better help you organize your workload and handling of trouble tickets.
With the new service, your employees can now access a simple web-interfaced program for submitting help requests to your IT department, and they can track the progress of their requests online. As part of the service, your IT team has a fully-integrated platform for accepting requests, triaging them, assigning resources, and resolving service issues. And you’re directly linked to the PolarStar team of experts if you need us. You have total control over what issues get assigned to PolarStar and what you’ll handle in-house.
Great Client Support Comes from Great People
Learn more about account managers Gary Points and Dan Phillips
Gary Points, Account ManagerDan Phillips, Account ManagerWhat’s the secret to how Polar Systems meets or exceeds the high service expectations of our clients? First and foremost, it’s about our people. “We invest a significant effort in looking for and hiring the right people for our account manager positions,” says Tim Tragesser, Business Development Manager. “We know that in order to best serve our PolarStar clients, our account managers need to have invested a significant portion of their careers in the technical field, but they also need to have solid business management experience, too.”
The hands-on work that Polar’s account managers do is very much an integrated part of our client management team. Their strategic objective is to make sure each client’s network infrastructure is in line with the strategic objectives of their business. That’s a tall order, and here’s how they do it.
News & Events
- Polar Systems partners with Dell to broaden our offering of Storage and Server solutions.
- Polar Systems is now offering Hosted Exchange. Contact Tim Tragesser for more information.
